Shipping policy

Free shipping on every order. There is no minimum spend and no shipping charge is added at checkout, in any country we ship to.

Processing time

Orders are prepared and dispatched within 1 to 3 business days. Orders placed on a weekend or a public holiday start processing on the next business day.

Delivery time

Once dispatched, orders typically arrive within 3 to 9 business days. Counting processing, most orders land 4 to 12 business days after you place them.

These are typical times, not guarantees. Customs inspections, carrier backlogs and peak periods such as Black Friday and Christmas can add several days.

Carriers

We ship with established national and international carriers, and the carrier is chosen per destination so your parcel is handled by the network that serves your address best. The carrier for your order is named in your shipping confirmation email.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order leaves us. Tracking can take up to 48 hours to show its first scan, so an unrecognised number usually means the carrier has not scanned the parcel yet rather than that anything is wrong.

Orders with several items may ship in more than one parcel and arrive on different days. Each parcel gets its own tracking number.

No charges on delivery

The price you pay at checkout is the full price of your order. There is nothing further to pay when it arrives.

Any tax due on an international order is calculated and collected at checkout and paid to the relevant authority by us, not billed to you later by the carrier. 

Delivery addresses

Please check your address carefully before completing checkout. We can change an address only before the order is dispatched, so contact us quickly if you spot a mistake. Parcels returned to us because of an incorrect or incomplete address can be resent once you confirm the correct details.

Missing or delayed orders

If tracking has not updated for 10 business days, or your order has not arrived within 15 business days of dispatch, contact us and we will open an enquiry with the carrier and put it right.

Contact

Questions about a delivery: support@axmof.com. We answer every message within 48 hours, 7 days a week.